Shipping Policy

At RaveCity, we’re dedicated to ensuring that your order is processed and delivered promptly and securely. Below is our Shipping Policy outlining our procedures, estimated delivery times, and shipping costs.

Processing Times

  • Order Processing: All orders are processed within 1-2 business days (excluding weekends and public holidays).
  • Order Confirmation: Once your order is processed, you will receive an order confirmation email.

Domestic Shipping (Within Australia)

  • Delivery Areas: We ship to all states and territories across Australia.
  • Standard Shipping: Estimated delivery time is 3-7 business days from the date of dispatch.
  • Express Shipping: If you select express shipping at checkout, your order will be delivered within 1-3 business days.
  • Shipping Carriers: We partner with reliable carriers such as Australia Post, FedEx, and other trusted regional couriers to ensure timely delivery.

International Shipping

  • Availability: International shipping should be availeble at any time.
  • Additional Charges: Please note that international orders may be subject to additional shipping charges, customs duties, and taxes, which are the responsibility of the recipient.
  • Estimated Delivery: Delivery times for international shipments vary by destination. Contact our customer service for more specific details.

Shipping Costs

  • Calculation: Shipping costs are calculated at checkout based on your order total and delivery destination.
  • Free Shipping: We may offer free shipping on domestic orders over a specified amount – please refer to our website for current offers.
  • GST: All shipping charges include GST.

Order Tracking

  • Tracking Information: Once your order has shipped, you will receive a tracking number via email. Use this number to monitor the progress of your shipment online.
  • Delivery Updates: We encourage you to track your order regularly. If there are any issues with delivery, please contact us immediately.

Delivery Issues

  • Lost or Damaged Items: While we take every precaution to ensure your items arrive safely, RaveCity is not liable for lost or damaged items in transit. If you receive a damaged product, please contact our customer service within 48 hours of delivery with photographic evidence so we can assist you promptly.
  • Incorrect Delivery Address: Please ensure that all delivery details are correct at the time of purchase. RaveCity is not responsible for delays or non-delivery resulting from incorrect or incomplete addresses.

Contact Us

If you have any questions or require assistance regarding your shipping order, please contact our customer support team at:

Thank you for choosing RaveCity – where we bring the party to you!