Frequently Asked Questions (FAQs)
Welcome to RaveCity's FAQ page! Here you'll find answers to common questions about our unique party gadgets and accessories designed to make every event unforgettable. If you need further assistance, our customer support team is always here to help!
Q: What is RaveCity?
A: RaveCity is an Australian-based online store specializing in innovative party gadgets, clothes, and accessories that transform any event into something epic.
Q: Who is RaveCity for?
A: Our products are designed for party enthusiasts and trendsetters who want to make every event stand out with cool, interactive, and engaging accessories.
Products & Quality
Q: What types of products do you offer?
A: At RaveCity, you'll find a curated selection of interactive gadgets and stylish event accessories that elevate the vibe of your parties and gatherings.
Q: Are your products safe and durable?
A: Yes, every product at RaveCity is carefully selected, tested, and designed to meet high safety and quality standards for a reliable and exciting experience.
Q: Do you offer warranties on your products?
A: Many of our items come with warranties. For detailed warranty information, please refer to the individual product pages.
Ordering & Payment
Q: How do I place an order?
A: Simply browse our website, add your favorite items to your cart, and follow our straightforward checkout process. Need help? Our customer support team is just a click away.
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, as well as secure online payment options like PayPal, ensuring a smooth and safe transaction.
Q: Are the prices inclusive of GST?
A: Yes, all prices on RaveCity include GST.
Shipping & Delivery
Q: Where do you ship?
A: We proudly ship across Australia for Free. For international shipping fees will be charged.
Q: What shipping options are available?
A: We offer both standard and express shipping options. Shipping fees and delivery times vary depending on your location and chosen shipping method.
Q: How can I track my order?
A: Once your order is shipped, you'll receive a confirmation email with a tracking number and a link to monitor your order’s progress.
Returns & Exchanges
Q: What is RaveCity’s return policy?
A: We offer a hassle-free return policy. If you're not completely satisfied with your purchase, you can return or exchange items within 30 days of receipt. Please see our Return Policy page for more details.
Q: How do I initiate a return or exchange?
A: Simply contact our customer support team with your order details, and we'll guide you through the process.
Customer Support
Q: How can I contact customer support?
A: Our dedicated support team is available via our Contact Us page. We're here to ensure your experience with RaveCity is as seamless and enjoyable as possible.
Q: Where can I find additional product information or usage tips?
A: Detailed product descriptions, user guides, and creative tips are available on each product page.